Your home, protected.
Naturally.

Yes. Peppermint oil is a powerful repellent and contact agent. Professional-grade diatomaceous earth works through a physical mechanism that pests can't develop resistance to. Borax-based baits are an industry standard. If you'd like faster results, we can recommend targeted EPA-registered options. We'll explain everything and you decide.

Significant improvement within 3–7 days for most situations. Ant baits typically show results in 24–48 hours. Flea programs take 2–3 weeks because the lifecycle requires patience — we explain this clearly at every visit so you know exactly what to expect. Tick reduction programs show results over 3–4 weeks as habitat modification takes effect.

This is actually a good sign. Botanical treatments flush pests out of their hiding spots in walls and crevices. You may notice increased activity for 1–2 days — it means the product is reaching exactly the right places. Things should quiet down noticeably after 3–5 days.

Botanical spray areas are safe when fully dry — typically 2–4 hours with good ventilation. DE areas are safe immediately but we recommend keeping children from playing in treated carpet for 24 hours. Exact re-entry times are noted on your care card.

Yes. Our primary products — cedar oil, peppermint oil, professional-grade diatomaceous earth, and boric acid — are EPA 25(b) exempt or EPA-registered minimum-risk and classified as minimal risk. If we ever recommend a different product, we'll show you the label and explain everything before applying. You're always in control. Pets can return to treated areas once dry, typically 30–60 minutes. Bait stations are enclosed and placed in areas pets can't access.

With our approach, yes. We never spray open surfaces — all treatments go into cracks, crevices, and enclosed voids where people don't contact them. We start with EPA 25(b) exempt products that have the lowest risk profile available. For nurseries and infant rooms, we use only sealed bait stations and physical exclusion. If we think a different product would help, we'll walk you through the options and you decide what you're comfortable with. Always consult your healthcare provider with specific concerns.

Always. Essential oils including cedar and peppermint are acutely toxic to fish. We always cover and seal fish tanks before any spray treatment, turn off tank pumps, and confirm ventilation before allowing you to uncover — minimum 2 hours. This is a non-negotiable step at every single visit.

We take an IPM (Integrated Pest Management) approach: we treat when it will actually make a difference rather than on autopilot. Your scheduled visits are set by plan — quarterly on Essential, every 8 weeks on Complete, monthly on Premier. Within that cadence we time each visit around your home's high-pressure seasons (spring ant emergence, fall stink bug migration, peak mosquito) rather than a rigid calendar day. Plus unlimited free return visits between scheduled treatments if pests come back.

You start with an initial inspection and first treatment. The inspection fee is $199 standalone, $99 with a monthly subscription, or waived ($0) with annual or 2-year prepay. With monthly billing, your subscription doesn't begin until the following month. With annual prepay (15% discount, auto-renews yearly) or 2-year prepay (20% discount, one-time charge — does not auto-renew), the subscription portion is paid up front and the inspection fee is waived. From there, your subscription is year-round coverage — not just visits. It includes: ongoing monitoring and treatment of your property, unlimited free return visits if pests come back, access to your personal customer portal with property map and care guides, botanical-based EPA 25(b) exempt products as a first line of defense, and a technician who knows your specific home.

Yes. If pests return between your scheduled visits, we come back at no charge. Our goal is a protected home, and we stand behind our work. Most homes see significant reduction in pest activity after 2–3 treatment cycles.

Minimal prep: clear items from directly against baseboards in heavy pest areas, and make sure the technician can access under sinks and behind appliances. No need to leave the house, bag food, or cover furniture. We'll explain everything specific to your situation before we start.

Exterior botanical treatments need about 2 hours to dry and bond. If rain is expected, we'll time the application or focus on protected areas like under eaves, around door frames, and in covered entry points. We'll return to treat exposed areas at no charge if needed.

Store-bought surface sprays often make things worse — they push pests deeper into walls and scatter them into new areas. Our professional-grade botanical-based products are applied directly into cracks and voids where they're most effective. If you've already used store-bought products, let us know — it helps us tailor our approach.

Bti larvicide treatment of standing water, source-reduction recommendations and mechanical source reduction (gutter clearing, container removal), and short-duration botanical perimeter knock-down sprays. We don't fog or mist for adult mosquitoes — that requires Maryland MDA Category 7C licensing, which we don't currently hold. Customers wanting yard fogging are referred to a 7C-licensed company. Plan on ongoing seasonal management May through October — not a 100% mosquito-free yard.

No. Active termite treatment, soil drench applications, and termite bait station installation (such as Sentricon) require Maryland MDA Category 7B licensing, which we don't currently hold. What we do offer for termites is comprehensive inspection (with NPMA-33 documentation when requested) and preventive borate wood treatment on accessible untreated wood. If we find active termite activity during your inspection, we document the finding in writing and refer you to a 7B-licensed termite contractor.

Realistically, 6 to 10 weeks for full elimination using our botanical-and-mechanical approach: silica-gel desiccant (CimeXa), bedbug interceptors, HEPA vacuum-assisted mechanical removal, and a structured customer prep protocol. The customer handles in-home heat steps — laundering bedding and clothing on highest heat, freezing small non-launderable items — per the checklist we provide. Customer compliance with weekly laundering, decluttering, and not moving infested items between rooms is required for that timeline. If you want faster elimination — typically 3 to 5 weeks — you can ask us about IPM escalation: with your written consent, we can apply targeted EPA-registered products under your service agreement. The choice is always yours.

Greater Baltimore and Washington DC metro areas — including Bethesda, Silver Spring, Columbia, Ellicott City, Annapolis, and Towson. We serve Montgomery County, Prince George's County, Howard County, Anne Arundel County, Baltimore County, and Baltimore City. Not sure? Call us — we may be able to accommodate you even outside our standard area.

Our pricing is competitive and straightforward. Our Integrated Pest Management (IPM) approach — fixing root causes rather than treating symptoms repeatedly — means most clients need fewer visits over time. We offer free quotes and give honest assessments of what your situation actually requires.

The honest answer takes a minute because it's not one number — it's a layered program. Our outdoor botanical spray holds up 2–4 weeks depending on rain, which is shorter than a synthetic pyrethroid barrier. What lasts longer is the rest of what we do on every visit: perimeter granular baits that stay active 60–90 days, silica-gel dust at entry points that stays active for years (documented at 18+ months in University of Kentucky field trials), interior colony-level baits that eliminate the source rather than just repelling it, and physical exclusion of the entry points pests use. That stacked approach plus more frequent visits than a chain does — bimonthly on Complete, monthly on Premier — is how we deliver durable protection without synthetic pyrethroid residual. If you specifically want a longer-lasting synthetic spray, we can escalate to a labeled residual product with your written consent — but we default to the botanical program because it's what our brand stands for.

No. Every plan has a 3-month minimum commitment so we have time to actually see whether our approach is working, and after that you can cancel any time. We don't charge cancellation fees. If you prepaid annually or for two years and cancel mid-term, we refund the unused portion. This is different from most national chains — most bundle a 12-month contract with a $175–$500 cancellation clawback in the fine print. We don't.

Call or email us — that's it. No hoops, no "retention specialist," no fee. If you're inside the first 3 months, we honor the minimum commitment. After that, cancellation is immediate. If you prepaid a year and cancel at month 7, we refund the remaining 5 months. If you have specific feedback about what didn't work, we'd love to hear it — but there's no pressure to explain.

Two structural differences worth knowing. First: chemistry disclosure. National chains and most green franchises will not tell you what active ingredient is in the tank — the industry standard behind the "green" or "eco" marketing is usually a synthetic pyrethroid like bifenthrin. We publish the actives on your care card after every visit. Second: contract structure. National chains typically require a 12-month commitment with a $175–$500 cancellation fee. We don't. If you want to know exactly what any specific competitor uses, we're happy to walk you through what's publicly available — we just don't play the "you'd have to call to find out" game.