Privacy Policy

Effective Date: March 29, 2026

At Herbal Shield, we believe protecting your family and pets includes protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit herbalshield.com, request a quote, or engage our services.

We are committed to transparency, security, and using only the information necessary to deliver safe, worry-free pest protection.

1. Information We Collect

We collect information you provide directly, such as:

• Contact details (name, email, phone number, and service address)
• Service-related information (pest concerns, property details, inspection notes, and service history)
• Communications you send us

We also automatically collect limited usage data (such as pages visited and device information) through Google Analytics to help us improve our website and services.

2. How We Use Your Information

We use your information only to:

• Provide and improve our worry-free pest control services
• Schedule appointments and communicate about your home
• Process payments securely through Stripe
• Send important service updates and reminders
• Analyze website usage to enhance your experience
• Comply with legal obligations

We do not sell your personal information.

3. Third-Party Services

We work with trusted partners who help us operate:

• Supabase — secure authentication and data storage
• Stripe — PCI-compliant payment processing
• Google Analytics — website analytics
• Resend — transactional email delivery

Each partner is contractually obligated to protect your data and has its own privacy policy.

4. Data Sharing

We share your information only when necessary:

• With service providers under strict confidentiality agreements
• To comply with law or valid legal requests
• To protect the safety of our customers or the public
• In the event of a business transfer (with notice where required)

5. Cookies and Tracking

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our website. You can manage cookies through your browser settings. Disabling them may affect some features.

6. Data Retention

We keep your information only as long as needed to provide services or meet legal requirements (typically up to 7 years for billing and service records). You may request deletion of your data at any time, subject to legal obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate data
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, email us at jim@herbalshield.com.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption for data in transit. Payment information is handled entirely by Stripe's secure infrastructure. While we strive to protect your data, no system is completely secure.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have done so, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The effective date will be updated, and we encourage you to review it periodically.

11. Contact Us

Herbal Shield, LLC
Email: jim@herbalshield.com
Phone: (443) 228-6070
Website: herbalshield.com